Return Policy

Additional Return Policies:

• New & Unused Items (Within 15 Days):

  • Full refund available
  • Return shipping charges apply:
    • $200 for bikes
    • $80 for C1 bikes
    • $50 for wheels, motors, batteries
    • $15 for all other products

  Used Items (0-10 Miles):

  • Can be returned within 15 days for a refund.
  • Customer responsible for return shipping charges + 30% restocking fee.
  • Himiway will provide parts and guidance for repairs. If preferred, the bike can be sent to our U.S. operation center for repair at the customer's cost.
  • Updated Return Policy

• Conditions Under Which Returns Are Generally Not Allowed:

  If a return is requested under the following circumstances, a 50% fee of the original order amount and return shipping costs will be deducted:

  • The request is made more than 15 days but less than 30 days after receipt (calculated from the date of the formal return request).
  • The odometer displays more than 10 miles but less than 20 miles.
  • Upon inspection, the bike shows obvious signs of use, including but not limited to:
    • Tires with dirt or visible riding marks.
    • Frame or display screen with minor scratches or scuff marks.
    • Other components of the bike with unremovable signs of use.
    • Any condition affecting the resale of the bike as a new product.

• Conditions Under Which Returns Are Strictly Not Allowed:

  Returns are not permitted under the following circumstances:

  • The request is made more than 30 days after receipt (regardless of usage).
  • The odometer displays more than 20 miles.
  • Missing critical components (frame, tires, battery, motor).
  • The bike exhibits significant scratches, paint peeling, faults, or other signs of heavy use.

  Return for Quality Issues:

  The following issues qualify for a free replacement or return (with return shipping costs covered by Himiway):

  • Appearance Damage (Including Shipping Damage):

    • Customers must inspect the appearance of the product immediately upon receipt.
    • Reports of damage must be submitted within 48 hours of receipt, including photos, and the product must remain unused.

  • Hardware Damage:

    • Customers who discover non-human-induced product defects affecting normal riding within 15 business days of receipt can request a return or replacement. The defect must be confirmed by our after-sales engineers and meet the following conditions:
      • Internal faults in motor, battery, or controller systems that are not repairable (no external collision marks).
      • Brake system issues or other safety hazards that cannot be repaired.
      • Design defects that lead to safety issues requiring a recall, as determined by Himiway.

Other After-Sales Solutions

• For Quality Issues Outside of the Return Policy:
  If the quality issue is not covered under the above-mentioned return policy, repairs or replacements will be the primary solutions. Returns are generally not accepted. If the customer insists on returning the product, a 50% return fee of the original order amount and return shipping costs will be applied.

• Non-Customer-Caused Issues (Excluding Quality Problems):
  Non-quality-related issues (e.g., shipping delays or incorrect shipments) are generally not eligible for returns. However, appropriate compensation may be offered to the customer.

• For Customers Willing to Resolve Quality Issues Independently:
  Customers who choose to handle the quality issue themselves may be eligible for compensation.

• Single Product Compensation Options:

  • Accessories valued between $100 and $200.
  • Discounts of up to $100.
  • For compensation exceeding the above amounts or cases with special customer requests, customer service staff must obtain authorization from their supervisor.

Return Shipping Costs:

• Customers are responsible for return shipping. These costs are non-refundable.

Original Packaging Required
All returns must include original packaging, be free of wear, dirt, and damage, and include all items (battery, charger, keys, etc.).

• Customers should retain the original packaging.
• If new packaging is required for a return, the customer will be responsible for packaging material fees and return shipping costs: $200 for bike packaging, $80 for C1 bike packaging.