Refund Policy

 

PRE-ORDER & ORDER CANCELLATION

For all orders( including pre-orders), your credit/debit card will be charged immediately. There will be no delay in payment collection, regardless of when the item is expected to ship.

Any ebike order cancellation before shipment will be charged an 8% process fee, and customers can only get a 92% refund of the total order price.

Any ebike order change such as change of address or exchange for items after shipment will be charged $20 as a change fee.

All cancellations need to be done by email to the Himiway service department. The customers cannot cancel the order by phone. The customers will receive a notification email after the order has been canceled successfully. Otherwise, the cancellation of the order was unsuccessful.

MODEL REPLACEMENT

For non-quality issues, no replacement are possible after 15 days of receiving the product.

To be eligible for a replacement, the bike must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it. The mileage on the LCD screen must be less than 10 miles.

For the request of model replacement in 15 days of receiving the product, you will be responsible for paying for shipping both ways, which is $300 in total (shipping cost of returning the received model: $150, shipping cost of delivering the new model: $150).  After 15 days, bikes are not allowed to be replaced under any conditions.

 

EBIKE RETURNS WITHIN THE U.S

Ebikes from Himiway are under FREE returns within 15 days of delivery (only in the U.S). To return an ebike that is not defective or damaged, please contact the customer service team(CST) within 15 days. We do not provide product returns service after 15 days, as same as refund.

Attention: The shipping cost of returning service will be borne by customers. There are two ways to return the bike:
1. $150 will be charged as the delivery fees and Himiway will provide shipping labels.
2. Ships the ebike back to Himiway's warehouse on one's own.

The mileage on the LCD screen of the ebike must be less than 10 miles, there should be no wear, dirt, scratches, fragrance, or any other signs of use. All items received by the customer must be included in the original packaging and in the same condition because they were sent by Himiway.

Before a return is sent, the customer must have written approval of said return from Himiway. If a customer sends a return without the written consent of Himiway, a refund will not be issued and the customer will have to pay for shipping to get the item returned, or sacrifice the item.

For returns agreed by Himiway, please ship the bike after receiving the notification and shipping label provided by Himiway. Or for the other option, If you decide to ship the bike by yourself, please do send us a notification with the tracking number after shipping any items for return. Once we received the item, we will either replace the item or give you a refund. This will be issued in 2 days.

For ebike that has been delivered for more than 15 days or used for more than 10 miles, if there is any problem, we do not accept returns anymore, only repairs and replacements are allowed.

If non-returnable items are returned without authorization from our customer service team, they will be returned to the customer immediately and the customer will be notified. Restocking fees may apply to unauthorized returns.

 

EBIKE RETURNS WITHIN CANADA

To return an ebike that is not defective or damaged, please contact the customer service team(CST) within 15 days. Returns are NOT allowed after 15 days.

Currently, we do not provide free returns within Canada. You will be charged $200 USD for the shipping cost of returning ebike and the additional 25% restocking fee of the total order price.

Similarly, the shipping label will be provided by Himiway, please do not ship them by yourself before receiving the shipping label.

Other policies are similar to the ebike returns within the U.S.

 

NON-RETURNABLE ITEMS INCLUDE, BUT ARE NOT LIMITED TO:

  • Fashionable wear (hats, etc)
  • All accessories
  • Special orders
  • Used items except in EXTREME cases of breakage/malfunction

     

    LATE OR MISSING REFUNDS

    If you haven’t received a refund after 2 days of approval, please check your bank account again and contact your credit card company/bank as it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at customers@himiwaybike.com.