Purchased but not shipped (Cancellation):
Cancelation before shipment is subject to an 8% processing fee.
Pre-Orders and Pre-Order Cancellations:
For all pre-orders, your credit/debit card will be charged immediately. There will be no delay in payment collection, regardless of when the item is expected to ship. Any and all pre-orders that are canceled prior to shipping are only eligible for a 92% refund of the total order price.
Ebike has been delivered (Unused):
• No returns are possible after 14 days of receiving the product.
• To be eligible for a return, the bike must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it.
• Customers are responsible for return shipping costs.
• You will be charged up to a 25% restocking fee. (withheld from refund)
Ebike has been delivered (Used):
• No returns are possible after 7 days of receiving the product.
• For E-bike that has been used, if there is a problem, we only support repair or replacement.
Ebike model replacement (Unused):
• No replacements are possible after 7 days of receiving the product.
• To be eligible for a replacement, the bike must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it.
• You will be responsible for paying for shipping both ways and will be subject to a twenty-five percent (25%) restocking fee.
Non-returnable items include, but are not limited to:
• Fashionable wear (hats, etc).
• All accessories.
• Special orders.
• We do not offer returns on used items except in EXTREME cases of breakage/malfunction.
Before a return is sent, the customer must have written approval of said return from HIMIWAY. If a customer sends a return without the written consent of HIMIWAY, a refund will not be issued and the customer will have to pay for shipping to get the item returned, or sacrifice the item.
Please send us a notification with the tracking number after shipping any items for return. Once we received the item, we will either replace the item or give you a refund. This will be issued in 2 days.
If non-returnable items are returned without authorization from our Customer Experience team, they will be returned to the customer immediately and the customer will be notified. Restocking fees may apply to unauthorized returns.
Late or missing refunds.
If you haven’t received a refund after 2 days of approval, please check your bank account again and contact your credit card company/bank as it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at email@example.com.
Shipping Damage Claims
In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact firstname.lastname@example.org and provide us with photo or video proof.
NOTICE: we will not accept Shipping Damage Claims later than 7 days from receipt of products.