Return Policy

 

1. ORDER CANCELLATION

Before Shipping
Free of charge. Please Submit a ticket, and our customer service team will contact you within 24 hours.

Shipped but Not Received
We allow you to cancel order. For all cancellation, shipping charges ($200 for bikes, $30 for battery and $15 for all other products) . We will issue a refund using the same payment method you used originally.

Delivered

Please refer to the return policy below

 

2. ORDER MODIFICATION

Before Shipping
Free of charge. Please contact support@himiwaybike.com to continue this process.
Shipped but Not Received
Please contact support@himiwaybike.com to continue this process but we cannot guarantee that order modifications will be successful.
Delivered
Please refer to the return policy below

3. MODEL REPLACEMENT & RETURN

For Product Defects: Himiway will do its best to provide tech support and replacement parts to fix simple issues. Himiway will cover the repair fees associated with damages.

For shipping damages: Himiway will do its best to service you and provide all the parts necessary and cover the service costs.

Free replacement and return: Customers can reject a package due to shipping damage (functionally affecting use) or contact customer service for missing and critically damaged parts or other quality-related issues. Our customer service team will help to arrange the free replacement and return.

To better understand the problem and solve it effectively, photos and/or videos are REQUIRED as evidence.
*Definition of critically damaged items: the main structure of the product is deformed and affects its normal functions in any form.

Note: the following situations will be seen as normal and will not apply to the free replacement or refund policy:
A) Minor damage to the outer packaging.
B) Minor scratches or paint loss on the product.
C) Damage to parts or wearing parts after excessive use.
D) Damage to parts or wearing parts after using for a certain while or a certain number of times.

Additional Return Policies:

  • Returns of New and Unused Items Within 15 Days:
    • Full refund is available. Return shipping charges are the customer's responsibility: $200 for bikes, $30 for batteries, $15 for all other products.
  • Returns of Used Items (0-10 Miles):
    • Items with 0-10 miles on the odometer can be returned within 15 days for a refund. Customers are responsible for return shipping costs and a 30% restocking fee.
    • Himiway will provide necessary replacement parts and repair guidance. If the customer cannot or prefers not to perform the repair, they may send the bike to Himiway’s U.S. operation center for repairs. The customer will bear the shipping costs to and from the center.
  • Over 10 Miles:
    • Returns are not accepted for bikes with more than 10 miles.
    • Within the warranty period, Himiway will provide replacement parts and repair guidance. If the customer cannot or prefers not to perform the repair, they may send the bike to Himiway’s U.S. operation center for repairs. The customer will bear the shipping costs to and from the center.

Return Shipping Costs
Customers are responsible for their own shipping costs for returns. Shipping costs are non-refundable.

Original Packaging Required
All returns must include original packaging, be free of wear, dirt, and damage, and include all items (battery, charger, keys, etc.).

  • Customers should retain the original packaging.
  • If new packaging is required for a return, the customer will be responsible for packaging material fees and return shipping costs: $100 for bike packaging.

    4. Refund

    Once our warehouse has received the returned product(s) and checked to confirm it meets our return condition, we will deduct any applicable fee and send the remaining refund according to the customer's original payment method.

    Customers are encouraged to check with their credit card company and/or bank if the refund has not been posted on the account after two days it has been issued. Delays may occur due to the different fund transfer procedures in different financial institutions. Please contact us.

    We genuinely appreciate your business and aim to make your shopping experience enjoyable from start to finish. If you have any questions or need assistance with a return, don't hesitate to contact the Himiway Customer Service team. It's a great idea to try out the Himiway ebike at an offline dealer store near you to choose the Himiway ebike that suits you best!