PRE-ORDER & ORDER CANCELLATION
For all orders( including pre-orders), your credit/debit card will be charged immediately. There will be no delay in payment collection, regardless of when the item is expected to ship.
Any ebike order cancellation before shipment will be charged an 8% process fee, and customers can only get a 92% refund of the total order price.
All cancellations need to be done by email to the Himiway service department. The customers cannot cancel the order by phone. The customers will receive a notification email after the order has been canceled successfully. Otherwise, the cancellation of the order was unsuccessful.
EBIKE RETURNS WITHIN THE U.S
Ebikes from Himiway are under FREE returns within 15 days of delivery (only in the U.S). To return an ebike that is not defective or damaged, please contact the customer service team(CST) within 15 days. We do not provide product returns service after 15 days, as same as refund.
The mileage on the LCD screen of the ebike must be less than 10 miles, there should be no wear, dirt, scratches, fragrance, or any other signs of use. All items received by the customer must be included in the original packaging and in the same condition because they were sent by Himiway.
Before a return is sent, the customer must have written approval of said return from Himiway. If a customer sends a return without the written consent of Himiway, a refund will not be issued and the customer will have to pay for shipping to get the item returned, or sacrifice the item.
For returns agreed by Himiway, please do not ship them by yourself before receiving the notification and shipping label provided by Himiway. Please do send us a notification with the tracking number after shipping any items for return. Once we received the item, we will either replace the item or give you a refund. This will be issued in 2 days.
For ebike that has been delivered for more than 15 days or used for more than 10 miles, if there is any problem, we do not accept returns anymore, only repairs and replacements are allowed.
If non-returnable items are returned without authorization from our customer service team, they will be returned to the customer immediately and the customer will be notified. Restocking fees may apply to unauthorized returns.
EBIKE RETURNS WITHIN CANADA
To return an ebike that is not defective or damaged, please contact the customer service team(CST) within 15 days. Returns are NOT allowed after 15 days.
Currently, we do not provide free returns within Canada. You will be charged $200 USD for the shipping cost of returning ebike and the additional 25% restocking fee of the total order price.
Similarly, the shipping label will be provided by Himiway, please do not ship them by yourself before receiving the shipping label.
Other policies are similar to the ebike returns within the U.S.
NON-RETURNABLE ITEMS INCLUDE, BUT ARE NOT LIMITED TO:
- Fashionable wear (hats, etc)
- All accessories
- Special orders
- Used items except in EXTREME cases of breakage/malfunction
LATE OR MISSING REFUNDS
If you haven’t received a refund after 2 days of approval, please check your bank account again and contact your credit card company/bank as it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at firstname.lastname@example.org.