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FAQs

We will ship your order within 24 hours from the US. (In very few cases, we can't within 24 hours, As there are more Christmas orders but we promise to ship it within 3-5 business days.) Please allow 2-7 days for your shipment to arrive at your address. However, due to our inability to control transportation, the arrival time will be different according to the actual situation.

No, we only ship to locations within the United States except Alaska and Hawaii.

We believe that communication is the best way to solve the problem. Please contact us in time.  To help you solve the problem as quickly as possible, please describe the problem in detail and provide photos and videos so that we can find the problem. Email: service@himiwaybike.com

If you pay by credit card, your payment could be  somehow denied at the checkout by our system in defense against possible credit card fraud. It's a good idea to call your credit card company or bank ahead of time to let them know about the purchase so that it doesn't get declined. Under such circumstance, here are 3 solutions for you:
1. Please switch to your other credit/debit card.
2. If you have a Paypal account, please try to pay by PayPal.
3. If you do not have a Paypal account, please select PayPal still at the checkout page & click the complete order button. Then you'll be directed to a page with access to both PayPal and Debit/Credit card payment (for the latter option, you don't have to register for PayPal).
Then you can complete your order with your credit card.

Our electric bikes have a safe speed of 20mph. The top speed can reach 25+mph with pedaling.

An electric bike is legally treated the same as a normal bike. You can ride an electric assisted bike anywhere you can ride your regular bike.

No. You will only need a license if you exceed the specified specification of US law. All of HIMIWAY’S e-bikes exceed these specifications and you do not need a license to ride them.

Charging the battery from empty to full typically takes 6-9 hours. In rare cases, it may take longer to allow the battery management system to balance the battery, particularly when the bike is new or after long periods of storage.

On many batteries this is preferred, however our batteries are all high-tech batteries from Samsung and have built-in mechanisms that protect the battery from overcharging.

Clean your HIMIWAY bike just the way you would clean a regular bike. The battery can handle water, but it is recommended to remove the battery before hosing down your HIMIWAY bike.

We only ship to locations within the United States for free except Alaska and Hawaii. If you want to buy the bike , you need to be responsible for the freight.

Your bike will arrive disassembled, but do not worry. We include tools and a comprehensive assembly video so you can assemble your HIMIWAY bike on the go!

 

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