This bike is just what I was looking for. It is powerful and the battery life is great. I have yet to get it to even close to dead. For example, a ride of about 15 miles up and down several good hills, on and off road, pedaling and using pedal assist the whole time, at the end I still had about 84% left on the battery. I am 5'6" and about 150lbs. The ride is smooth on paved, grravel and also very rough non-vehicle roads. The suspension is appreciated on off road riding. The seat is good sized and comfy.
Customer service has been responsive and helpful the couple of times I called in with questions about my order and also about the bike. The delivery was quick too.